Our client, a growing healthcare provider headquartered in Lagos, is seeking a Practice Coordinator to ensure smooth day-to-day operations, support clinical teams, and deliver excellent patient experiences. This full-time, office-based role at their Head Office is ideal for a proactive, organized individual with a passion for healthcare administration. If you're a strong communicator who thrives in a structured, fast-paced environment — this could be your next great role.

Salary: N250,000(gross).

Work Mode: Full-time (9am - 5pm)

Key Responsibilities

Administrative Operations

• Manage daily administrative tasks including reception, scheduling, and correspondence.
  
  
• Maintain accurate and compliant patient records, billing details, and documentation.
  
  
• Prepare routine operational reports for management review.
  
  
• Ensure adherence to internal policies and healthcare regulatory standards.

Patient Coordination

• Schedule and confirm appointments, manage clinicians’ calendars, and ensure smooth patient flow.
  
  
• Respond to patient inquiries, resolve complaints professionally, and escalate complex cases as needed.
  
  
• Follow up on patient progress and ensure appointment adherence.

Team Support & Coordination

• Act as a liaison between clinicians, admin staff, and leadership to drive efficiency.
  
  
• Support onboarding and training for new front-desk or support personnel.
  
  
• Organize meetings, staff communications, and internal trainings.

Financial and Inventory Oversight

• Assist with daily financial processes such as invoicing, receipts, and reconciliation.
  
  
• Monitor inventory levels and place timely orders for office and clinical supplies.
  
  
• Collaborate with finance or accounts on petty cash, payroll, and vendor-related tasks.

Quality Assurance

• Uphold high standards of service delivery and clinic presentation.
  
  
• Monitor patient satisfaction and suggest actionable service improvements.
  
  
• Ensure a clean, organized, and welcoming environment in reception and common areas.

Requirements

• Minimum of 2 years’ experience in an administrative or coordination role, preferably within a healthcare or clinical setting.
  
  
• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
  
  
• Familiarity with healthcare billing, insurance, and regulatory compliance is an added advantage.
  
  
• Strong organizational and multitasking skills with a customer-first mindset.
  
  
• Excellent verbal and written communication skills.
  
  
• High attention to detail and ability to maintain patient confidentiality.
  
  
• Proficiency in Microsoft Office Suite and practice management software.
  
  

What We Offer

• Competitive salary based on experience
  
  
• Health insurance and wellness support (post-probation)
  
  
• Paid time off and national public holidays
  
  
• Opportunities for professional growth and development
  
  

Supportive, team-oriented work environment